Shipping policy

Order Processing:

• Orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer standard and expedited shipping options. Estimated delivery times will be provided at checkout.

Domestic Shipping:

• We ship domestically across the United States.
• Standard shipping: Delivery ETA provided on checkout.
• Expedited shipping: Delivery ETA provided on checkout.

International Shipping:

• For a list of countries we ship to, please visit our check-out page.
• International shipping times may vary depending on the destination and shipping method chosen.

Order Tracking:

• You will receive a tracking number via email once your order has shipped. You can track your order through the link provided in the email.

Customs, Duties, and Taxes:

• Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Moissanite Grillz Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

Lost or Damaged Packages:

• We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Contact Us:

• If you have any further questions, please contact us at MoissaniteGrillzShop@gmail.com.